FAQ

Do you guarantee the quality of your beads?

I use a variety of glasses to create unique, high quality, functional qlass beads that will add a splash of sparkle and uniqueness to your jewelry. All of my beads are kiln annealed (digitally controlled) directly after I make them (they are not batched annealed at a later time).

I want you to be happy with your beads, so you can return them for any reason within 30 days of purchase for a full refund of the purcase price (excluding shipping charges).  You can email me using the "Contact" link to return a purchase.

How quickly do you ship?

All of the beads that you see on my website are in stock and ship within 1 business day.  Custom requests will take longer.

Do you accept custom requests?

Yes, we will accept custom requests.  Custom requests will usually take 1-2 weeks based on my current workload.  You can email me using the "Contact" link to inquire further.  Please provide as much detail as possible about your custom request when contacting me.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.